Mahtab Garzin
Work Making & Art About Contact

User Researcher  ·  Based in London

Mahtab
Garzin

With a natural curiosity for how people experience the world, I gather insights to understand users' thoughts, feelings, and behaviours.

Translating data into actionable insights and working within multidisciplinary teams to create meaningful and intuitive experiences.

Clients I've worked with

Selected Work

Cover image for the DVSA AI pilot project Case study soon

DVSA  ·  2023

Demonstrating the value of a pilot AI tool

Evaluating an AI tool that drafts driving theory test content, built with OpenAI and Microsoft.

Usability TestingJourney MappingData EthicsGen AI
Cover image for the NHS BSA Dental Services Portal project Case study soon

NHS BSA  ·  2025

Debt management in the Dental Services Portal

Researching how dental practices and NHS staff handle debt, and testing the new portal ready for Beta.

Usability TestingSME WorkshopsInclusive ResearchCollaborative Design
Evelina
Psychotherapy
Case study soon

Freelance client  ·  2024

Effortless intakes, for therapist and client

Redesigning how new clients find, contact and join a private psychotherapy practice.

Brand IdentityCo-designVisual DesignContent Review

Kind Words

A natural instinct for research.

“Her manner with users was exemplary, drawing out high-quality insights. So many people have told me how impressed they are by her.”
Andy S. Senior User Researcher, Kainos
“I’ve been super impressed by how she picks up and runs with everything I throw at her.”
Matthew Lamb Experience Design Lead, Kainos

Get in Touch

Let's work
together